Offshore support roles you can hire in Thailand
Hire offshore support staff in Bangkok who learn your product and represent your company directly to your customers. Each role below can be filled as a dedicated, full-time hire. You set the priorities and the standards. We handle hiring, onboarding, and the local employment.
Access to experienced support specialists
Customer support decides whether customers stay. Staffing it well means the right people, the right hours, and someone who knows your product well enough to handle the cases that matter.
Through OffshoreWings, a support specialist is hired into your team for the long term. They learn your product and your customers instead of working a shared queue. You set the priorities and the way the work is done.
The specialist works from our setup in Bangkok, where employment, HR, and the local side are handled. For teams serving customers across regions, the time-zone also helps in that aspect.
Our most requested support specialists
Here are the roles we most often help companies hire.
01
Customer Support Specialist
The customer support specialist handles your daily contact with customers across email, chat, and other channels, within your service targets and your tone of voice. The role learns your product and represents your company.
When a customer support specialist joins your team through OffshoreWings, you get someone who knows your product and your customers over time, which shows in faster, more accurate answers and a better experience.
More than the roles you see here
The roles above cover the most common support needs. Skills vary widely, from technical support to success and onboarding. We find the specialist that fits your product and your customers.
We find the specialist that fits your setup.
Typical Profile
The profile OffshoreWings typically works with
We work mainly with experienced support specialists. In a remote setup, the people who fit best are those who can work independently and take ownership from the start.
Lead specialist
An experienced support specialist who can own the customer queue and represent your company well without close supervision.
- Delivers without close supervision
- Takes ownership of the support queue
- Works directly with your team
- Keeps a calm, helpful manner with customers
- Improves help articles and process
Why we work with this profile
Experienced support people do their best work when they can handle customers and decisions without waiting on input. That is why we match companies with specialists who have solid experience in support, in clear communication, and in learning a product.
More support roles
- Customer Support Specialist
Handles your customer queries across email and chat, and learns your product in depth.
Want to hear how it could work in your team?
OffshoreWings matches international companies with experienced support specialists who work from our setup in Bangkok. Contact us and hear how the setup typically works.
Contact us